FedEx Claims Rep Offers Apology for not Shipping Breast Milk

Since I was a little girl I knew that when it was my turn to become a mother, I was going to breastfeed. I grew up learning that ‘Breast is Best’, about the benefits to breastfeeding for mother and child. I have been breastfeeding my first child, a daughter for almost 5 months now. We had a rough start. On April 1st, 2015, I made two phone calls. The first call was to UPS. I asked if they ship breast milk and dry ice, their answer was no. The second phone call I made was to FedEx. I asked them the same question, and their answer was yes. (I’m not going to mention the names for their privacy.) The woman I spoke with proceeds to tell me what I would need to go buy, specifically from Walmart and go to this specific FedEx shipping center. So, on April 2nd, 2015, I went to Walmart and bought a Styrofoam container that’s sturdy, and dry ice. The container cost me $2.27, the dry ice cost me $5.57, for one pound. Total I spent was $8.47. After I left Walmart, myself and my friend went to this FedEx shipping center. When we arrived, we were the only ones there. We walked up to the counter where I told them (the 3 workers) what I have and what I would like to do. I showed them my 7lbs of breast milk and 1lb of dry ice. I said that I would like to priority overnight ship this to my home address in Louisiana from here. (California). The woman, who we assume is the manager there, proceeds to tell me that they don’t ship breast milk or dry ice. I handed her a paper of the information the woman had told me the day before, and explained to her so and so said you guys indeed ship breast milk and dry ice, or I wouldn’t be here. We were then told to wait, so she and her co-workers can check it out. They come back about 5 minutes later and tell us that we can. They had me fill out the shipping information. Then after I was done, I am told that they will not be able to ship my breast milk in the container that I had just bought.

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